kastil89 Privacy Policy

This page describes what we collect when you use kastil89 and how we keep that data protected. We at kastil89 collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with applicable law. We do not sell your data to third parties and do not use it for marketing without your consent.

Our kastil89 privacy practices reflect our commitment to account security and user trust. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, or withdraw winnings, we collect and store the information necessary to complete those transactions. Your data is encrypted and stored securely on our servers.

We encourage you to read this policy carefully. If you have questions about how we handle your information or your rights regarding your data, contact our support team. This policy applies to all users of kastil89 in supported jurisdictions where our services are available.

What Data We Collect at kastil89

We at kastil89 collect the following information when you create an account: your email address, full name, date of birth, phone number, and residential address. We use this information to verify your identity, set up your account, and comply with KYC (Know Your Customer) regulations. We also collect government-issued ID details and proof of address during verification.

When you deposit funds at kastil89, we collect payment method information—your bank account number, card details, or e-wallet identifier—depending on your chosen payment method. We do not store full card numbers; payment processors handle sensitive card data directly. We record the amount, date, and payment method for each transaction in your account history.

Account data

Email, name, date of birth, phone, address, and government ID details collected during registration and KYC verification.

Transaction data

Deposit and withdrawal records, payment method, amount, date, and time. We retain this data for account reconciliation and dispute resolution.

Game activity

We record your game sessions, wagers, and outcomes to calculate tier progression, cashback, and promotional eligibility.

Device and IP data

We log your IP address, device type, and browser information for security and fraud prevention.

How We Use Your Data at kastil89

We at kastil89 use your personal information to operate your account, process your deposits and withdrawals, and verify your identity. We calculate your weekly cashback, track your tier progression, and determine your promotional eligibility based on your game activity. We also use your data to detect fraud, prevent account abuse, and comply with applicable law and regulatory requirements.

Our kastil89 support team may access your account information to respond to your inquiries, investigate disputes, or assist with account recovery. We do not use your data for marketing purposes unless you have explicitly opted in. We do not share your personal information with third parties except where required by law or to process your transactions (e.g., payment processors, identity verification services).

We at kastil89 keep your data encrypted, access-restricted, and used only for the purposes you have authorized.

Third-Party Processors and Data Transfers

We at kastil89 work with third-party service providers to process payments, verify identity, and host our platform. These processors may be located outside your jurisdiction and may be subject to different data protection laws. We require all third-party processors to maintain the same level of data security and confidentiality as we do. Your data is transferred only when necessary to complete your transaction or comply with legal obligations.

Our kastil89 servers may be located in jurisdictions outside Indonesia. By using our platform, you consent to the transfer of your data to these locations. We maintain standard security practices to protect your information during transfer and storage. If you have concerns about data transfers, contact our support team for clarification.

Your Rights and Our kastil89 Data Practices

You have the right to access, correct, or delete your personal information at any time. You can update your account details through your kastil89 dashboard or contact our support team to request changes. We will respond to data access requests within a reasonable timeframe. If you request deletion of your account, we will remove your personal information except where we are required by law to retain it for compliance or dispute resolution.

We at kastil89 use cookies and similar tracking technologies to improve your experience on our platform. Cookies store your login session, remember your preferences, and help us analyze platform usage. You can disable cookies in your browser settings, but this may affect your ability to use certain features of kastil89. We do not use cookies to track you across other websites.

Data Retention and Security at kastil89

We at kastil89 retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal and regulatory requirements. Transaction records are retained for at least five years. If you close your account, we will delete your personal information except where retention is required by law.

Our kastil89 platform uses encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, or disclosure. We conduct regular security audits and maintain standard industry practices for data protection. However, no security system is completely impenetrable. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Contact and Policy Updates

If you have questions about our privacy practices, wish to exercise your data rights, or have concerns about how we handle your information, contact our support team via in-app chat or email. We provide English-language support and can assist users across Jakarta, Surabaya, Bandung, Medan, and Semarang.

We at kastil89 may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a notice on our platform. Your continued use of kastil89 after such changes constitutes your acceptance of the updated policy. This policy is effective as of the date stated at the bottom of this page.